Agile Leadership in GBS: Leading Through Uncertainty and Change
Sharing my recent article with SSON.
Global Business Services organizations today face unprecedented pressure to deliver more value with fewer resources in an increasingly unpredictable business environment. Digital disruption, market volatility, and evolving stakeholder expectations require a fundamental shift in how GBS leaders operate. According to Deloitte's 2023 Global Business Services Trends Report, organizations with mature agile leadership capabilities report 78% higher business partner satisfaction and 4.2% greater margin improvement compared to traditional approaches.
This article examines three critical principles of agile leadership that enable GBS organizations to thrive amid uncertainty: Strategic Value Creation, Adaptive Delivery Models, and Organizational Resilience. For each principle, we address the key leadership questions and provide actionable insights supported by real business outcomes.